QUALITY GUARANTEE

 

Quality Teams
 
Providing the highest quality is always at the heart of what we do. We start by employing Senior Translators that are qualified with one or more of the following:
 
  • Diploma in Translation (Dip Trans)
  • Diploma in Teaching
  • Qualified Trainer Diploma
  • Degree in Translation or Languages
  • Postgraduate Degree with substantial translation
  • Full membership –Institute of Translation and Interpretation
  • Membership – Institute of Learning
  • Professional Legal Translators are Court Certified
 
Project Management
 
All enquiries are treated as a priority, and our team of Project Managers are always on hand to take your calls and answer any queries - no voice mail, no automated system, and no call queuing.
You will be assigned a Project Manager to ensure continuity and consistency in the service we provide.
 
They will ensure the project runs smoothly, giving an efficient service and an accurate outcome - within the agreed deadline.
 
5-step Quality Assurance Process
 
We are very proud of our 5-step Quality Assurance Process; this ensures that every project is managed under controlled conditions. Translation is carried out by a qualified native speaker then the 5-step process begins.
 
  1. Translation reviewed by subject matter expert in the target language.
  2. The initial translator edits the document based on recommendations made.
  3. A Project Coordinator applies standard formatting styles or as per clients request.
  4. The document is sent to a proof reading expert to be checked for accuracy.
  5. A final quality control check to verify that the client’s requests have been met.
 
Confidentiality, Security and Risk Management
 
The protection of our client’s assets and the information is of paramount importance to us. Rest assured our security provisions are at the heart of everything we do. We ensure that only the appropriate people have access to client’s assets and information.
 
All our staff go through background checks and are bound by confidentiality agreements.
 
We use our own bespoke project management systems to monitor all work. Safekeeping of confidential documents is a core part of our operations. We have partnerships with security and law-enforcement professionals who support us in our specialist areas of business, including recruitment and deployment of linguists for high profile conferences.
 
Our services are quality assured with assured with ISO: 9001 Accreditation
 
All our linguists adhere to strict confidentiality and impartiality clauses and are assessed and monitored during every assignment to ensure compliance. Special non-disclosure agreements are drafted for sensitive cases such as asset acquisitions and tenders.
 
All data is transmitted by secure means, via our servers and held in accordance with Data Protection Standards.
 
If you would like to find out more about how we can support you please contact us by calling Boston Office: 01205 310 004 or Colchester Office: 01206 573 777. Alternatively email us directly on info@pablanguages.co.uk